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It also talks about verifying your identity, keeping track of your devices and transactions, and how your information is used to handle NZ$ or following the rules in New Zealand for players of any New Zealand.
When you deposit or withdraw money, Stake processes certain personal and payment data to complete the transaction, stop fraud, and follow the law. Usually, this includes your account ID, login and device information, transaction history, payment instrument information (often in the form of a token), and, if applicable, blockchain transaction data.
The money you deposit and withdraw may also be checked for risk and compliance. These checks are there to keep your account and the platform safe. They may ask for more information before approving a withdrawal, especially if it's for a large amount, like withdraw 500 NZ$. When you make a deposit, Stake may ask for and process information that it needs to process and route the payment. This could include the payment method you choose, the amount (for example, deposit NZ$50), timestamps, and reference IDs. Partially unique instrument identifiers and authorization data can be part of card-like methods or e-wallets. For crypto deposits, you can store blockchain addresses, transaction hashes, and other information to make sure you got the money and keep it safe.
When you request a withdrawal, Stake looks at your transaction history, account security signals, and the address or payout account where the money is going. A cashout like withdraw 1000 NZ$ may not go through until you confirm that you own the payment method or give new information about who you are if your activity is flagged for more checks. For cashout verification, Stake may ask for documents or proof to show who you are, who owns the payment method, and where the money came from if needed. If you make changes to important account information, see strange activity, or take out too much money all at once, this verification can be used. It can also be used for the first withdrawal.
Proof of who you are: a government-issued ID and some basic personal information that matches your account profile. Address proof is a recent document that shows your name and home address, if the rules say so. Proof of payment method: proof that you control the method of payment used for withdrawals. Checks for the source of funds are pieces of paper that show how you funded your game account. These are usually needed for bigger cashouts, like withdrawing $5,000. People in New Zealand or accounts with indicators tied to New Zealand may need to take extra steps, depending on where they are and the risk factors. If asked, make sure the documents you send are clear, up-to-date, and match the information on your account to avoid delays.
Stake may keep transaction logs and verification records to meet fraud prevention and legal requirements. Under contractual safeguards, data may also be shared with payment processors, banking partners, blockchain analytics providers, and identity verification vendors, but only for the purposes of depositing and withdrawing money and keeping it safe. To make cashouts go more smoothly, make sure your profile information is correct, don't change your payout method too often, and finish verification early. You can cut down on follow-up requests and processing time by doing checks before asking to withdraw 1000 NZ$, for example.
When you create an account, Stake needs to collect a few pieces of information to set up your profile, protect your access, and meet basic compliance requirements. How you signed up, where you live in New Zealand, and whether or not you need to go through more checks later can change the exact information that is asked for. If you want to make sure your account is safe and unique, Fast Sign Up is designed to cut down on the amount of information you have to type in when you sign up. You are still responsible for giving correct information and keeping your login information secret, even if the process is faster.
When you create an account, Stake usually asks for basic information about yourself and your contact information. This is used to set up your account and help with security features like login alerts and account recovery. Some fields may need to be filled in by hand, while others may be filled in automatically if you choose a certain sign-up option. Account identifiers include a username or a similar profile handle and a safe way to log in. Information on how to reach you, like an email address for verification messages and to reset your password. Basic information about yourself, like your date of birth to make sure you're eligible. Location-related signals- such as country selection or technical data used to apply relevant access and compliance rules. If you choose a faster way to sign up, the provider you connect may send Stake some information about your profile. Make sure the information on the provider consent screen matches the information you want to share about your account.
Correctness is important. Registration information that isn't correct or isn't consistent can lead to extra checks later, such as delays when you try to withdraw 100 NZ$ or more or when higher risk activity is found on the account. You only need one account per person. This is because the platform needs to be able to connect account activity to a single real user. Making multiple accounts, using someone else's identity, or trying to register with incorrect New Zealand or age information may lead to restrictions. Do not let anyone else into your account. Be careful with verification links and login codes, and make sure your password is strong. Also, don't use the same password for other sites. If you think someone else got in without your permission, change your credentials right away and contact support before depositing NZ$50 or more.
Stake may ask you to complete identity verification (KYC) documents, such as proof of address and source of funds checks. This is done to keep your accounts safe and in line with laws and anti-fraud rules. These checks help make sure that you own the account and that taking money out and making deposits are safe. You may be asked to verify your identity when you sign up, before you withdraw money, after making certain changes to your account, or when activity sets off risk controls. If proof is needed, giving clear, up-to-date documents will speed up the approval process and lower the chance of withdrawal delays.
Identity verification (KYC) usually needs a government-issued photo ID with your full name and date of birth. To make sure the person is real and that the document belongs to the account holder, Stake may also ask for a selfie or a short video check. If you have a passport, national ID card (front and back), or driver's license (front and back), you can show proof of address to show that you live there. It should have your full name, home address, and a date that was issued not long ago. Recent utility bills (for example, internet, water, and electricity) or bank or credit card statements; official tax or government mail from the last 90 days; and documents that don't show a residential address (like PO boxes) may be turned down.
Stake may ask for more proof to make sure the account is being used legally if you are in New Zealand but your documents show a different address. Payment method checks may be done to make sure you have control over the method of funding the account. This is especially likely before the first withdrawal or if your payment information changes. Checks for source of funds (SoF) and source of wealth (SoW) may be needed when the law requires them or when account activity points to a higher-risk pattern.
To make sure that the money you use for games comes from real sources and fits your profile, these checks are done. All submissions must meet certain quality standards when it comes to documents. These include recent payslips or an employment letter, bank statements that show income deposits and balances, proof that you own the business and bank statements for that business (if you are self-employed), sale of asset documents (like a property sale agreement) with matching bank entries, and any necessary proof of inheritance or gift. Upload full images that haven't been cropped, check that all the corners can be seen, and make sure the text can be read. Re-submission requests can happen because of blurry photos, edited files, expired IDs, or names that don't match. Name and information must match the profile for the account.
If your document has a different spelling, a previous name, or a second nationality, you may be asked to show proof (like a marriage certificate or legal name change document) to link the pieces of information.
We may not be able to give you access to certain features if you don't provide the required KYC, proof of address, or SoF evidence within the time frame. One way to do this is to stop withdrawals (like "withdraw 500 NZ$") until the requested checks are cleared.
When you deposit or withdraw money on Stake, we only handle payment-related data to complete the transaction, keep your account safe, and follow the law and stop fraud. If you use a card, cryptocurrency, or an e-wallet, we handle different kinds of data. To keep payment data safe, we want to limit who can see it. Stake only keeps the information it needs for reconciliation, dispute resolution, risk assessment, and customer service. Sensitive information is handled and tokenized by the payment provider when possible.
Cards need certain billing and transaction information to authorize and settle deposits. Cards' brands, partial card identifiers (like the last few digits), transaction amounts (like deposit NZ$100), and status codes are some of the things that Stake and its payment partners may handle. When Stake processes payments through compliant payment gateways, they don't store full card numbers or security codes, and only certain people can see any transaction records that are kept.
Blockchain data that may be made public by design is used in cryptocurrency transactions. Stake might keep track of the wallet addresses you use to deposit and withdraw money, as well as transaction hashes, timestamps, and amounts like "withdraw 500 NZ$." This information is used to make sure that on-chain transfers are real, stop fraud, and fix cases where transactions were lost or were late. Since blockchain records are public, you should think about privacy measures like not using the same address for multiple transactions if you want to make it harder to track your transactions.
When you deposit or withdraw money from an e-wallet, the transaction usually goes through the wallet provider. This means that Stake only gets confirmations and limited identifiers instead of the full payment credentials. Stake may look at your e-wallet account number, the name of the service provider, transaction IDs, and amounts like deposit NZ$50 to make sure that all of your payments are correct and to handle chargeback or reversal situations when they happen.
To keep your account safe and payments going, we only ask for the information we need to complete a payment. Dependence on the service provider: The payment institution may gather extra information in line with its own privacy policies. Security measures: only certain people are allowed to see and be watched over payment records, and they are kept for as long as is necessary for operational, legal, and risk reasons. Requests for more information: We may ask for more information to make sure the payment is real in some situations, like when the transaction is more risky or when there are strange patterns. This could include proof of who owns the payment or where the money came from for transactions like NZ$1000. It may depend on the rules in your New Zealand or the provider's compliance requirements.
Payment processors, e-wallet providers, crypto service partners, and fraud-prevention tools may need to see transaction data in order to process deposits and withdrawals. For processing, compliance, and handling disputes, we don't share more than is necessary, and we expect our partners to protect data in line with their contracts and security standards.
Stake uses multiple layers of security to keep your account, withdrawal address, and balance safe from people who aren't supposed to be there. This is to make sure that account takeovers and payments going to the wrong person don't happen, but legitimate players can still easily withdraw their money. Screening for fraud and keeping an eye on transactions happen in the background while you deposit money, play, and withdraw money. Stake may stop processing a request until it is confirmed to be real, before any funds leave the platform, if the activity doesn't seem to fit with how the account usually works.
How withdrawals are protected: A big part of withdrawal security is making sure that the person asking for a payout really owns the account and that the address they give is correct. When patterns change quickly, Stake may need more proof before releasing large amounts of money like 500 NZ$ or more. Checks for unauthorized access to an account: login and session signals are looked at to find strange attempts to get in. Validation of the destination: Withdrawal details may be checked for consistency and signs of risk before they are approved. Step-up confirmation: If risk signals are found, you may be asked to confirm a withdrawal. Change monitoring—quick changes to important account settings may lead to extra checks being done before a payout is made. Try not to make any changes to your account information right before you ask to withdraw a large amount of money, like $1,000 NZ$. This can make it more likely that your account will be held for security reasons.
During anti-fraud screening, activities related to stolen payment sources, unauthorized account use, collusion, bonus abuse patterns, or attempts to launder money through gameplay are found and blocked. During screening, things like transaction timing, device and network fingerprints, and whether or not play behavior matches normal recreational use are taken into account. While funds are being deposited, transferred into balance, bets placed, and withdrawn, transaction monitoring looks for red flags. Monitoring can be both automated and done by hand, and it may lead to temporary limits while more information is gathered. Putting down 200 NZ$ quickly and then asking to be paid out right away without doing anything can be a sign that more checks need to be done.
If Stake stops a withdrawal for security reasons, they may ask for information to make sure the account is real and keep it safe. You can get rid of holds faster and avoid having to wait again for future withdrawals if you respond quickly and make sure your account information is correct.
To make sure promotions are fair and legal, we may use some of your player data to make sure you can get a bonus, free spins, cashback, or a prize campaign. By making sure that promotional rewards are paid out correctly, these checks help stop abuse like having multiple accounts, abusing bonuses, or playing from places that aren't allowed. If you choose to participate in the promotion, you will be checked to see if you are eligible. This includes when you receive a reward or ask for a withdrawal. If a check shows that the requirements for participation have not been met, the promotion may be canceled, changed, or withheld according to the rules.
Which information can be used to see if someone is eligible? To see if a promotion can be applied to your account, we use a mix of account, technical, and activity-related information. The exact numbers depend on the type of promotion and the level of risk. Information about your account, like your date of birth (for age checks) and any other verified identifiers that may be needed. Location and authority signals: We use your IP address, device location indicators, and declared residence to make sure we're available in your area. We also do checks related to New Zealand when they are needed. There are identity and status indicators, such as the status of KYC/verification, the results of sanctions and restricted-party screening, and self-exclusion flags. Device IDs, browser and app identifiers, login patterns, and security events are some of the data used to find accounts that are linked or duplicated. Payment and transaction data, such as a history of deposits and withdrawals, a consistent method, and payment risk signals, such as for a qualifying deposit like deposit NZ$50. Behavior during gameplay and promotions, including wagering activities linked to bonus terms, timing of claims, usage patterns, and signs of coordinated play across accounts.
Important: If a promotion is limited by rules about where you live or how you can participate, we may compare the information you give us with technical indicators. Depending on the terms of the promotion, we may ask for proof of your New Zealand or place of residence if there is a match. For example, if the promotion is not available to your account, these checks may not apply the promotion as expected, ask for verification before crediting benefits, or limit your participation. For example, if a campaign offers a bonus of up to NZ$200, we may check that the account is real, that the bonus is valid, and that the player is from a certain country before it is credited or turned into cash that can be withdrawn. If you think you were wrongly denied a promotion, you can contact support with the name of the promotion and a rough estimate of when you tried to claim it.
Updating account information or finishing any pending verification needed to confirm eligibility can often fix problems.
Stake offers tools for responsible gambling, such as limits, self-exclusion, and data use, to help you keep track of your time and money without getting in the way of the main game. You can access these settings from your account. They are meant to be easy to use and hard to get around. Because Stake has to make sure the restriction is applied correctly, stop people from getting around it, and meet their compliance duties, they may process some account and activity data when you use these tools. The goal is real protection, not marketing by profile.
You can set limits on how much you can deposit, bet, or lose in a certain amount of time. If you set a daily deposit limit of NZ$100, for example, anyone trying to deposit more than that amount should be blocked until the limit is reset. You can set deposit limits, which say that deposits can't be more than NZ$50 or NZ$100 per day, week, or month. Limits on how much you can bet—for example, NZ$200 per week. Loss limits: Set a monthly limit on your net losses, like NZ$150. Time and session controls let you set alerts or session lengths to cut down on unnecessary playtime. As soon as a limit is reached, Stake automatically applies it. Reductions may happen right away, depending on the control, while increases may have a cooling-off period to stop sudden changes.
For example, Stake uses records of deposits and withdrawals, betting history, timestamps, device and login signals, and basic account identifiers to make sure that limits are followed. This information helps us figure out how much of your allowance you still have, stop actions that aren't allowed, and make audit trails if needed. How this data is handled: Data that has to do with limits is usually thought of as operational and compliance data. It may be shared with trusted service providers that help with payments, fraud protection, or compliance systems, but only to the extent that is needed to enforce your rules and keep the platform safe.
With self-exclusion and cooling-off, you can stop logging into your account for a certain amount of time if you feel like your play has gotten out of hand. There should be no way for you to bet or access gambling features while you are self-excluded. There may also be a cooling-off option for shorter breaks that happen right away. Stick to self-exclusion. Stake can turn down requests to reopen the account before the chosen period is up, and they can add extra checks to make sure that the person doesn't re-register or switch accounts to get around the restriction.
Information used for self-exclusion: Stake may keep and use identifiers like your account information, contact information, device and IP signals, and the status of your exclusion. During the exclusion period, this is used to enforce the block and stop account access; find and stop attempts to create or use other accounts; record compliance actions and customer service interactions; and If legally required, Stake may keep records about the exclusion for compliance and dispute handling even after the exclusion period ends. Stake may look at gameplay and transactional patterns to find risk indicators that point to harm. For example, a high number of deposits in a short amount of time, repeated attempts to deposit after reaching a limit, or long sessions. This processing helps make gambling safer by telling you to set limits, giving you time-out options, or sending you to support resources.
The functions of responsible gambling and marketing preferences are handled separately. If interventions for responsible gambling are needed to protect players and keep the platform running smoothly, they may be sent as service messages.
If you play games on your phone, your privacy is affected by what your app, browser, and device allow. This is in addition to your account settings. Stake is made to work well on both mobile browsers and dedicated apps. It only asks for permissions that are necessary for gameplay, security, and payments. Because you only give permissions for features you use, you stay in charge. If you'd rather play in a mobile browser with fewer permissions, you can do so and only allow extras when needed for a specific action, like confirming your identity or withdrawing 500 NZ$.
A camera is usually needed to scan QR codes (so wallet connections are faster) or take pictures of documents for compliance checks. Allowing camera access can be put off until you need it if you don't want to upload files from your phone. You can upload any file you want using Photos and Media (Storage), for example, to show proof of address or payment screenshots. For normal gameplay, Stake shouldn't need to be able to get to a lot of your library. When your device lets you, choose "selected photos only." For regulatory checks and to stop fraud, location can be used. Often, an approximation of the location is enough. Pick "while using the app" instead of "always" if your device lets you. This will cut down on background data sharing.
Security alerts for your account, confirmations of your login, and updates on the status of your payments can all be reached through notifications. If you don't like being prompted, turn off marketing alerts and only allow important security alerts. For normal casino play, you don't need a microphone. Allow the microphone to work if your device asks you to and you believe the prompt. Biometrics, like a fingerprint or face ID, may be used to help you sign in faster on your device. This only stores your authentication on your phone, not on Stake systems as a biometric copy. You can turn it off at any time in the device settings.
If you want to protect your privacy on your phone, give permissions "only while using" the app whenever you can. When you upload, use "selected photos" instead of full library access. To stop passive data activity, stop background app refresh that isn't needed. Update your system regularly to protect yourself from known security holes. If you use a mobile browser to access Stake, the settings for that browser can also affect your privacy. You might want to block cookies from third-parties, clear your site's cache after each session, and limit auto-fill for sensitive fields. Before you do something like deposit $100 or confirm a withdrawal request, these steps can be very helpful.
At any time, you can change what a device can do. If you think that a permission was given by accident, you can take it back in your phone's settings, log out of all sessions, and log in again before continuing to play.
Details about your account (email address, username), login and device data (IP address, browser, device identifiers), transaction data (deposit and withdrawal records), and verification data (photos of IDs, proof of address, and selfies) are the only things we collect. This information helps us keep logins safe, handle deposits and withdrawals, stop fraud, set limits on responsible gambling, and follow the law and regulations. A copy of your stored data can be requested through Support, and you can look over and change important information in your account settings.
Your payment history is kept private as account information. For compliance, fraud prevention, chargeback handling, and keeping track of transactions, we keep records of them along with timestamps and wallet addresses or payment references. We do not resell your payment information. For crypto, blockchain transfers are meant to be public, but information about your Stake account is kept separate from information about the public chain. To keep your information safe, use a unique wallet address, turn on two-factor authentication, and don't share public deposit addresses or transaction IDs.
Verification is needed to keep your account safe, stop fraud, and make sure you're following the rules. This is especially important before you make a withdrawal, after making a large deposit, or if something happens that causes a security review. IDs from the government, a selfie or live check, and proof of address are common things that are asked for. So that we know the NZ$ belong to you, we may ask for proof of where the payment came from in some situations. Only upload files through your private account area. No matter what, we will never ask for your password or key.
We look at account and activity information to make sure bonus rules are followed fairly and stop people from abusing them. Network and device signals (IP, device IDs), patterns of gameplay, and signs of linked accounts can all be part of this. Checks may result in the loss of bonus rewards, the withholding of promotional credit, or account restrictions if they find multiple accounts, bonus abuse, or suspicious behavior. We keep track of your limits and exclusions across all of your devices so that you can gamble responsibly. This means that your deposit limits and "cooling off" settings will stay in effect on both mobile and desktop.
Availability is based on the rules in New Zealand. To make sure people from certain areas can't get in and to follow the rules, we use location signals like IP address, device data, and account verification information (including New Zealand when needed). Some sites may not let you register, make deposits, or play games if you are in a restricted area. Withdrawals may also need to go through verification checks. If you're not sure if you're eligible in New Zealand, talk to Support before you deposit.
Our only goal is to keep your account running smoothly, handle payments, stop fraud, and follow all legal and AML rules. This can include your name, date of birth, address, IDs, proof of address, payment information, device and login information, and a history of all the transactions you've made. Your documents are used to make sure you are who you say you are and to keep your withdrawals and bonus payments safe. Your data can only be seen by authorized staff and service providers (like payment processors, identity verification tools, and compliance tools) who help us provide the service. Your personal information is not sold. Use a unique password, turn on two-factor authentication (2FA), keep your email safe, and only use payment methods you control to deposit or withdraw money from your account. If you want to see, change, or delete your data, please contact support from the email address you used to sign up. We may keep some records for legal and dispute-resolution reasons.
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